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We’re here to help with any challenges you may be facing regarding your membership and access to your benefits.

Please send an email to info@globemediaasia.com, and we will respond as soon as possible.

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FAQ

What is Southeast Asia Globe?

Southeast Asia Globe is a member-supported media platform based out of Phnom Penh, Cambodia. We focus on producing in-depth features that fall into our four main category pillars of Power, Money, Earth and Life, with our sights set on fostering a more informed and sustainable Southeast Asia.

We are committed to keeping our articles free for everyone, and we strive to engage our readers by pursuing inspirational and thought-provoking stories.

So the Southeast Asia Globe’s stories are all free?

That’s right! Our revenue comes from a combination of donations, membership fees and a small amount of advertising. We believe the stories we write need to be told, and we do our best to make sure as many people have access to them as possible.

What does it mean to be a Globe Member?

Globe Members don’t just believe in our work – they are vital in helping us fulfill our mission. Not only do they help support us financially, they also play an integral role in guiding our editorial direction and holding us accountable. We engage with Globe Members daily and offer them multiple channels to communicate with our team, and are constantly working to develop new ways to work closer with our Members and build our community.

Visit our Membership page and join our mission today.

I am not a Globe Member. Can I still participate?

Absolutely. We want to become a leading source of independent and progressive journalism in the region – and we can’t do that without your help and feedback.

Engage with us on social media, contact our journalists or send your thoughts and ideas to engage@globemediaasia.com. You can also visit our Feedback page to learn more about how to participate.

Can I donate to Southeast Asia Globe?

Yes. We rely on patrons, like you, to help us sustain and grow our operations. Visit our Donate page to learn more about how you can support us and how considerable an impact your donation will make.

You can also write to us at patrons@globemediaasia.com for more information.

How can I stay informed about Southeast Asia Globe?

Please follow us on social media – including our Facebook, Twitter, and LinkedIn pages – and sign up to receive our weekly Sightlines newsletter to stay up to date on all things Southeast Asia Globe.

I have a story I would like to pitch to Southeast Asia Globe. What should I do?

We are always looking to build our network of writers. Visit our Contributors page to learn more about how to pitch your story and start a conversation with our editorial team.

I would like to sign up for multiple memberships. Can I get a discount?

Southeast Asia Globe offers both corporate and educational membership packages. Please write to members@globemediaasia.com to learn more.

Can I get a refund?

We receive our funding from Globe Membership fees and donations from our patrons. In both cases, we have an open door policy to offer feedback and engage with our team. If you are unsatisfied with some aspect of your membership, please write to us at info@globemediaasia.com and we are happy to discuss these challenges with you. While we do not offer refunds, we will consider your feedback seriously and do whatever we can to improve.

I am not getting my newsletters from Southeast Asia Globe, what can I do?

Please describe your problem in an email to info@globemediaasia.com and we will do our best to fix the issue as soon as possible.

My payment is not going through, what can I do?

Please email info@globemediaasia.com describing your problem and we will do our best to quickly fix it.

Can I change my membership email address?

Yes. Please log into your account and visit the Update Your Profile page to change your email address.

Can I change my payment information?

Yes. Please log into your account and visit the Update Billing Information page to edit your payment information.

How can I cancel my membership?

We hate to see you go. If you are sure you would like to cancel your Globe membership, please email members@globemediaasia.com. Your membership will remain valid until the end of your subscription period.

Please do share with us any feedback regarding your experience, and know that you are welcome to rejoin at any time.